Terms & Policies

PAYMENT: At the time an order is initiated, a 50% deposit is due. The balance is due when the order is ready, prior to shipment. Domestic orders may be shipped COD at the customer`s request. International orders also require a 50% deposit and must be paid in full prior to shipment.

 

CANCELLATIONS: When an order is cancelled, a 25% restocking fee is charged to offset expenses which have been incurred. A 50% restocking fee will be charged when a custom order is cancelled.

 

RETURNS: In the case of all custom orders, sales are final unless other arrangements have been made in advance. Generally, standard stock items may be returned if the product has not been opened. All sales are final for international orders after they have been shipped.

 

SHIPPING: The Joinery Company products can be shipped to any destination in the world.

 

Domestic orders are shipped by common carrier, freight collect, F.O.B. our warehouse unless other arrangements are made at the time the order is placed.

 
International orders are shipped by ocean freight. Whether you need a full container, a partial container, or a single pallet, The Joinery Company will handle all paperwork, including customs regulations, to import or export your shipment correctly. And, be assured that we will always provide competitive international rates.

 

PACKAGING:

 

Domestic Orders: There will be a palletizing/packaging charge of $100 per pallet on all domestic orders.

 
International Orders: Orders shipped outside the USA require the use of heat-treated wood crates to meet international regulations. There will be a palletizing/packaging charge of $125 for these orders.

 

GUARANTEE: All of our products carry a lifetime guarantee, i.e., “we will replace any of our flooring products that fail as a result of a manufacturing defect or a defect in workmanship for as long as your own your home. And, we will craft a replacement floor and ship it to you…free of charge”.

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