TERMS AND POLICIES
Payment: At the time an order is initiated, a 50% deposit is due. The balance is due when the order is ready, prior to shipment. Domestic orders may be shipped COD at the customer`s request. International orders also require a 50% deposit and must be paid in full prior to shipment.
Cancellations: When an order is cancelled, a 25% restocking fee is charged to offset expenses which have been incurred. A 50% restocking fee will be charged when a custom order is cancelled.
Returns: In the case of all custom or international orders, sales are final. Generally, standard stock items may be returned if the product has not been opened.
Shipping: The Joinery’s products can be shipped to any destination in the world.
- Domestic orders are shipped by common carrier, freight collect, unless other arrangements are made at the time the order is placed.
- International orders are shipped by ocean freight. Whether you need a full container, a partial container, or a single pallet, The Joinery Company will handle all paperwork, including customs regulations, to import or export your shipment correctly.
- Domestic Orders: There will be a palletizing/packaging charge of $100 per pallet on all domestic orders.
- International Orders: Orders shipped outside the USA require the use of heat-treated wood crates to meet international regulations. There will be a palletizing/packaging charge of $200 for these orders.